General
Are there any age restrictions at the hotel?
When making a reservation a minimum age of 18 years applies for all staying guests. A minor must always be in the company of a parent or guardian aged over 18 years.
Can I smoke in the hotel?
No, smoking in the hotel is not allowed. All rooms are equipped with a smoke detector. Those who do smoke can expect a fine of € 150,-. Smoking is allowed outside the hotel.
Are pets allowed?
Unfortunately, pets are not allowed.
Can I bring my own food and drinks to the hotel room?
You can bring your own food and drinks to the hotel room. The rooms also have a well-stocked minibar and you can also order room service. There are vending machines in the corridor of Inntel Hotels Rotterdam Centre with a varied selection of snacks and drinks. Inntel Hotels Rotterdam Centre is adjacent to Mainport and therefore easily accessible.
I forgot something. What should I do?
All items found at Mainport by Inntel Hotels are kept at https://ilost.co/. If you can’t find your item, please contact our reception team.
Can I buy a voucher from Inntel Hotels?
It’s possible to buy a voucher from Inntel Hotels and put an amount of your choice on it.
I have a voucher. How can I make a reservation?
For making a reservation with a voucher, please contact the reservation department. The voucher must be presented at check-in. You can reach them via +31 10 217 5707 or reservationsmainport@inntelhotels.nl.
Are there house rules?
The hotel’s house rules can be found here.
What kind of rules apply due to COVID-19?
In the hotel, the rules of the government are followed. Currently, there are no active COVID-19 rules.
Hotel facilities
Does the hotel have an elevator?
Yes, each floor can be reached by elevator.
What facilities does the hotel have?
The hotel has a wellness centre with a Turkish steam bath, Finnish sauna, hammam, massage rooms and Life Fitness gym. Guests of Mainport can also visit the wellness centre with swimming pool of Inntel Hotels Rotterdam Centre.
The hotel also has Meetings & Events rooms, a restaurant, a bar and all rooms are equipped with the iconic whirlpool. The more luxurious room types have a private sauna.
Is there a spa in the hotel?
In the wellness centre of Mainport you can use the Turkish steam bath, Finnish sauna, massage treatment rooms and Life Fitness gym.
Opening hours
Monday to Sunday: 06.00 AM – 23.30 PM
Wearing swimwear in the sauna is not allowed for hygienic reasons.
What facilities are offered in the wellness centre?
Only towels are provided in the wellness centre.
Do you offer massages?
Yes, you can book various massage treatments on our website and at the reception desk.
Does the hotel have a fitness room?
The hotel has a Life Fitness gym with various equipment.
Opening hours
Monday to Sunday: 06.00 AM – 23.30 PM
Does the hotel have a bar and restaurant?
Yes, in restaurant Down Under we serve breakfast, lunch and dinner. For drinks and cocktails we invite you to cocktail bar on The Rocks. More on reservations and our menus can be found here.
Does the hotel have Meetings & Events facilities?
Yes, the hotel has several Meetings & Events rooms. More on our venues can be found here.
Does the hotel have a garden or terrace?
The hotel has a lovely terrace with a view on the water.
Service
What services does the hotel offer?
The hotel has free Wi-Fi, room service, wake-up service, laundry service, a concierge, shoe polisher and valet parking.
Does the hotel have a business centre or a print service?
There is no business centre at Mainport. However, there is free Wi-Fi everywhere and all rooms have a desk. The reception can print on request.
Does the hotel have a concierge?
Mainport has a concierge who will be happy to help you get the most out of your visit. All Mainport employees know the ins and outs of Rotterdam and are happy to tell you about their city.
Can the hotel arrange a babysitter?
The hotel can’t arrange a babysitter.
Is there a laundry service available?
The hotel offers laundry services. Ask the reception team about the possibilities.
What can the hotel offer for birthdays and other special occasions?
Let the reservation department know that you have something to celebrate and they will be happy to inform you about the various possibilities. You can reach them via +31 10 217 5707 or reservationsmainport@inntelhotels.nl.
Arrival & Departure
At what time can I check-in?
Check-in at Mainport starts at 15:00 PM.
At what time can I check-out?
Check-out is before 12:00 AM.
Is it possible to check-in earlier?
If the room is already available on arrival, you can check-in earlier. However, we cannot guarantee this in advance. The official check-in time is 15:00.
Is a late check-out possible?
A late check-out is possible until 18:00 PM if the availability allows this. Please note that this is not possible on Saturdays.
What are the costs for a late check-out?
The costs are € 15,- for each hour you wish to stay longer in the room.
Is it possible to check-in late in the evening?
A late check-in is possible. Please inform the hotel of your expected time of arrival.
Can I leave my luggage after check-out?
It’s possible to leave your luggage at the reception, so you can still enjoy the city.
Rooms & Suites
I would like to stay for a longer period of time. Can I request a longstay room?
If you are interested in a longstay room, please contact the reservation department. They are happy to inform you about the various possibilities and costs. You can reach them via +31 10 217 5707 or reservationsmainport@inntelhotels.nl.
I would like a room on a top floor. Is this possible?
Based on the availability, a room on the top floor can be requested. This is always a request and cannot be guaranteed.
Which rooms have a whirlpool?
All rooms in the hotel have a whirlpool, except the Waterfront Spa rooms. These have a whirlpool.
Does the hotel have family rooms?
The hotel has family rooms and also offers the possibility to book rooms near each other.
Does the hotel have disabled access rooms?
There are no disabled access rooms. However, there are possibilities for a shower chair in the room.
Do the hotel rooms have king-size beds?
There are various bed sizes depending on the room type, so everyone can book a bed to his or her preference. Check out the Rooms & Suites page for more information.
Do the rooms have coffee and tea facilities?
The rooms have coffee and tea facilities.
Do the hotel rooms have a separate shower next to the bath?
All rooms have a walk-in shower and whirlpool.
Is the safe in the rooms of the hotel big enough for a laptop?
The size of the safe is based on the size of an average laptop.
Are there any rooms with a separate sleeping area?
The Spa Suites have a separate sleeping area.
Does the hotel have a good free WI-FI connection in the rooms?
The hotel has a free stable WI-FI connection throughout the hotel and the rooms.
Does the hotel have non-smoking rooms?
Smoking is not allowed in any room.
What is the difference between a double and a twin room?
A double room is equipped with a king-size bed and a twin room with two single beds.
Are taxes included in the room rate?
Please check the reservation details of your bookings. For bookings via the Mainport website, the tourist tax is exclusive.
Are there any rooms with a kitchen?
The hotel has several longstay rooms with a kitchenette.
Are the rooms suitable for guests with allergies?
The housekeeping team has high hygiene protocols and does its utmost to deliver the hotel rooms as clean as possible. We cannot guarantee that the rooms are allergy free.
Does the hotel have baby cots?
Mainport has a few baby cots. Please contact the reservation department in advance. You can reach them via +31 10 217 5707 or reservationsmainport@inntelhotels.nl.
Can children stay in the room for free?
Charges may apply depending on the age of the child.
Can an extra bed be placed in the room?
An extra bed can only be placed in the Waterfront Spa room.
Above 12 years without breakfast the costs are €30 and with breakfast €51.
Do the rooms have an iron and ironing board?
There is a closet with irons and ironing boards in each room type.
Which (international) TV channels are available in the rooms?
The television channels that are available are: Belgian, French, Italian, Austrian, English and German channels.
Are the rooms air conditioned?
Yes, the rooms are air conditioned.
Restaurant & Bar
What are the breakfast, lunch and dinner hours?
Opening hours breakfast
Monday – Friday: 06:30 AM – 10:00 AM
Saturday and Sunday: 07:00 AM – 12:00 PM
Opening hours lunch
Monday – Sunday: 12:00 PM – 17:00 PM
Opening hours dinner
Monday – Sunday: 17:30 PM – 22:00 PM
What kind of breakfast is served?
Mainport serves an international breakfast buffet with bubbles including orange juice, warm rolls, and various spreads. There is also a live-cooking element where, for example, pancakes and egg dishes are prepared for you.
Do you have allergies?
Inform our reception team so we can also offer tasty dishes for you.
Is it possible to have breakfast in your room?
Breakfast in your room is possible for a room service charge of €7.50 in addition to the breakfast costs.
What kind of dishes does the restaurant serve?
The dishes in Restaurant Down Under are inspired by Australian cuisine known as a melting pot of cuisines. Here you can taste the world’s influences, from East to West, from sashimi to Argentinian steak.
Reservations and menu can be found here.
Is there a bar that is open after midnight?
Cocktail bar on The Rocks is open daily until 00:00 AM.
A snack menu is available from 12:00 PM till 00:00 AM.
Does the hotel provide room service?
The hotel offers room service. The costs are €7.50 per time. You can find the room service menu in your room.
Location
Can I buy public transport tickets at the concierge or reception?
Yes, the reception can help you with tickets for public transport. For train tickets we refer you to www.ns.nl/en. If you want to purchase your public transport tickets in advance, you can do so via ovchipkaart.nl. At the reception you can also buy tickets for the Watertaxi and RET (public transport company in Rotterdam).
Can I park at the hotel and what are the costs?
Mainport has Valet Parking. You can also park at parking garage De Boompjes or parking garage Erasmusbrug. Guests of the hotel can park at a reduced rate. An exit ticket is available at the reception desk. If you want to use this, you cannot use your credit card when entering. Check the website for more information.
Are there charging points for electric cars at the hotel?
The hotel has two charging points for electric cars. Also, most public car parks have charging points for electric cars. Check the Q-park website for the most up-to-date information.
Is the hotel easy to reach by public transport?
Yes, the tram and metro stop Leuvehaven are located in front of the hotel. Trams 8, 23 and 25 and metro D and E stop here.
Does the hotel have a transfer service?
No, the hotel does not have a transfer service. However, the hotel can call a (water)taxi to take you to your desired location.
Are there taxis available at the hotel?
There are always taxis outside the hotel. Otherwise, the reception team can assist with taxi arrangements.
Can I rent a bike at the hotel?
Yes, renting a bike is possible at the front desk. You can rent a bike for €13,- for 3 hours and €18,- for 24 hours.
Where can I park my bike?
You can park your bike in our bicycle shed.
Is the hotel located in a good and safe area?
Yes, the hotel is located in the centre of Rotterdam with a police station around the corner.
Is the location of the hotel convenient for sightseeing and excursions?
There is a lot to see and do near Inntel Hotels Rotterdam Centre. Read our online magazine The Innsider for tips and activities near the hotel.
Is the hotel near the centre?
Yes, the hotel is located in the centre of Rotterdam.
Reservations & Payment
I don’t have a credit card. How can I make a reservation?
To make a reservation without a credit card, you can call the reception desk to make a direct booking.
I received a payment link. What is a payment link? And how does it work?
Via a payment link you can securely make the payment to the hotel online within 72 hours. If you click on the link, you will be automatically redirected to your bank. Here you can log in and agree to the payment. After we have received the payment, your reservation is guaranteed.
Is a deposit or prepayment required?
A charge of €100 will be made to your credit card, which is the deposit. For more information, please check your booking details or contact the reservations department.
How long does it take until I receive my deposit back on my credit card?
The deposit will be refunded during check-out, or if an authorization has been made, it will be released during check-out. It depends on your bank, how long it takes until you receive the deposit.
Can I receive an invoice?
Yes, please inform the reception and they will prepare an invoice for you.
I have booked an overnight stay on another website and I would like to change/cancel my reservation. How do I change/cancel my reservation?
Reservations placed on another website can be changed via the travel agent itself. They are happy to help you.
I have booked a non-refundable room. Can I still change or cancel?
By choosing this special rate with restrictions, you have agreed to the condition that this reservation can’t be changed. Unfortunately, we can’t make an exception.
